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Frequently Asked Questions
How are my cards graded?

Our cards are graded using our unique TFG system. You can check out how we grade and score your cards via our Grading System page. We grade in a clean dust-free environment, taking extreme care and measures to handle your submissions. Our encapsulation process uses ultrasonic welding techniques to secure your card in its slab, providing time-proof protection without the use of heat. Whilst in our possession, your cards are insured against damage, fire and theft to their graded market value.

What if I have submitted a card that is not authentic?
As part of the research phase, we will cross reference your submission against your card manifest form. If a card is not authenticated during this phase, we will return your card. Please ensure that submissions are carefully formatted and spelt correctly, if our research team cannot correlate your submission with the card, we will do our best to inform you of these errors before returning them to you. non-authenticated cards will be charged and non-refundable. For more information, please read our Terms and Conditions.
How do I contact you?

Facebook messenger is a great way to get in touch with us, alternatively please join our Discord channel for access to live chat and community exclusive events. Due to high demand we will only notify you when your card has been dispatched, or if there is an issue with your order. Please note that our standard response time at this moment is 72 hours, however we will do our best to reply to your query as soon as possible.

I don’t want my cards featured on TFG’s social media profile

At TFG we photograph and publicise graded cards on our social media profiles. Please send in any social media handles so that we can tag you in our posts! If you want your graded cards to not be featured on our social media, please send an email to info@treefroggrading.com along with your order reference number.

Which cards do you grade?

We currently grade trading cards from the following sets;

  • POKÉMON
  • YU-GI-OH!
  • SPORTS CARDS
  • MAGIC: THE GATHERING
  • METAZOO
  • DRAGON BALL SUPER
  • WEISS SCHWARZ
  • FINAL FANTASY
  • DIGIMON
  • GATE RULER
  • FLESH AND BLOOD
  • MARVEL UNIVERSE
  • FORTNITE TRADING CARDS
  • FOOTBALL (TOPPS & PANINI)
  • FORMULA 1
  • UFC
  • BASEBALL
  • BASKETBALL
  • CARDDASS BANDAI
How should I package my cards for submission?

We leave it to our customers discretion on how you send us your cards. All we ask, is that your package shows the corresponding order reference number, this will enable us to identify your card against your submission and manifest form. Please also add any social media handles, so that we can tag you in our posts! Please note that any packaging sent with cards will be discarded and recycled (where possible) by TFG.

Still got Questions?
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